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questions and answers
For answers to any questions not covered in this FAQ, please contact customerservice@aliomarermes.co.uk
What is your returns policy?
Does Ali Omar Ermes ship outside the United Kingdom?
Who pays import duties and foreign taxes for an order shipped outside the European Union?
When will I receive my limited edition print?
Does Ali Omar Ermes ship to APO/FPO or PO Box addresses?
Will all of the prints in my order be shipped together?
How much will it cost to ship my order?
Can I place my order by phone?
What are my payment options?
When do you charge my credit card?
Are all of your prices in Great Britain Pounds Sterling?
What if my order is damaged when it arrives?
What is your returns policy?
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days for a full refund, less shipping and handling costs.
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Does Ali Omar Ermes ship outside the United Kingdom?
Yes.
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Who pays import duties and foreign taxes for an order shipped outside the European Union?
If you live outside the European Union, you may have to pay import duties or other taxes when the package reaches your country. You will be responsible for those charges. The shipping carrier will let you know the exact amount when your package arrives. Policies vary from one country to another. Generally, however, the buyer is regarded as an "importer" and is subject to all the laws and regulations of the country receiving our goods. Please contact your country's customs office for more information.
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When will I receive my limited edition print?
You should receive your order within four weeks.
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Does Ali Omar Ermes ship to APO/FPO or PO Box addresses?
No.
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Will all of the prints in my order be shipped together?
Yes. However, if you order a large number of prints, separate shipments may be required.
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How much will it cost to ship my order?
This varies according to the size and destination of your order. When you place an order, you will see the exact shipping and handling charges as you go through the checkout process.
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Can I place my order by phone?
We do not take telephone orders 24 hours a day. However, if you prefer to place your order by phone, you can notify us via orders@aliomarermes.co.uk and we will arrange a time for a representative to call and take your order.
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What are my payment options?
We accept VISA, MasterCard, Discover and American Express.
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When do you charge my credit card?
Your credit card will be charged when your order is shipped.
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Are all of your prices in Great Britain Pounds Sterling?
Yes, all of our prices are in GBP Sterling. If you need to estimate the cost in your national currency, go to The Universal Currency Converter. The exact amount charged to your credit card depends on the official exchange rate on the date your order is shipped.
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What if my order is damaged when it arrives?
If the package is obviously damaged when it arrives, refuse delivery. If you discover damage after you open the package, save all packaging and immediately contact Customer Service at: customerservice@aliomarermes.co.uk.
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